Archive for November, 2010

Holy-freakin’-BRRRRRRR!!!!



Holy-freakin’-BRRRRRRR!!!!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Success and chocolate–all in all, a fun outing!



Success and chocolate–all in all, a fun outing!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments (1)

Walking to the store–she loves it!



Walking to the store–she loves it!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Brrrr!



Brrrr!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

My car is under there somewhere…



My car is under there somewhere…, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Back porch



Back porch, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Moon, sky, snow.



Moon, sky, snow., originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

A couple hours later…



A couple hours later…, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

View from the back porch



View from the back porch, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

She got over it. ;-)



She got over it. ;-), originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

She was initially unimpressed.



She was initially unimpressed., originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Big fluffy flakes starting to stick! Time to get the kids bundled up and go play!

Comments

Where we’re going this afternoon–to see Signing Times’ Rachel live in concert! So excited!

Comments (2)

At the farm, and we found some mud.



At the farm, and we found some mud., originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

A Letter to Dell

Here’s the letter that was emailed to Michael Dell… I guess he actually reads his email and, unlike Steve Jobs, is more likely to get stuff done than send a snarky response.  We’ll see.

Now up to almost a month without a working laptop after Dell fried Kristie’s laptop.

Michael,

I apologize for writing you, but at this point I’m not sure where else to turn for help on a service call issue.  In short, just under a month ago, my laptop fried after being “repaired” by Dell technicians, and I am still without a laptop.  The service tag I am referencing is [redacted].

On Wednesday, October 20, I initiated a chat session regarding some issues with my monitor and keyboard.  The next day, October 21,  I was contacted at 9am by the service technician, informing me he would be “there in 30 minutes” – I was unavailable on such short notice, so he rescheduled service for the next day.

On the afternoon of Tuesday, October 26, technicians finally showed up to complete the repair covered by my “next business day” on-site service.  I should have seen this as an omen that “next business day” doesn’t really mean “next business day.”

Two days later, my laptop screen flashed, the computer made a popping sound, gave off a slight electrical odor, and ceased working.  I re-contacted support and after several false starts, and Dell support staff saying in no uncertain terms that they would NOT take responsibility for the problem or data transfer, they would ship me a replacement system.  After being told on a Friday that it would take a week to get the replacement, I was pleasantly surprised when it showed up on Monday.

I excitedly unpacked the box, only to find out that the replacement system lacked several key upgrades I had purchased, including a webcam and Bluetooth.  I re-contacted Dell support, and several days later got word that a completely new system would be built and sent in “5-15 business days.”

I understand that the intricacies of ramping up production for certain models of laptops, along with supply chain issues and other manufacturing processes, limits the speed at which Dell can guarantee production and delivery of a specific laptop.  My concern, however, is that after paying for “next day service,” I am nearly a month past the initial service call, still without a functioning laptop.  I paid extra for “next day service” because I needed to ensure I had a working computer.  You’re a very successful businessman, and I know you understand how critical it is to have working systems to effectively and efficiently communicate with customers.  Right now I’m trying to maintain relationships with my customers using a borrowed laptop and webmail – not a winning combination.

Again, I apologize for cluttering your inbox with this message, but at nearly a month into a service call, I am reaching the end of my patience.  Bottom line, I need to know that Dell is going to uphold its end of the service agreement.  It would be really nice to have Dell take responsibility for transferring data from my old laptop to my new laptop (a hard drive swap for all I care), but after the fiasco of just trying to get my laptop fixed, I certainly don’t hold out much hope for that – or necessarily trust the technicians to do it right.  I just want a working laptop that matches the specs of the laptop I bought, and which Dell technicians broke.

Please let me know if you have any questions or need clarification.

Thanks,

Comments

Beware the Jabberwock

Some pictures of Annie reading Jabberwocky to her friends. 

 

LR-8863

 

JABBERWOCKY
Lewis Carroll
(from Through the Looking-Glass and What Alice Found There, 1872)

`Twas brillig, and the slithy toves
  Did gyre and gimble in the wabe:
All mimsy were the borogoves,
  And the mome raths outgrabe.

"Beware the Jabberwock, my son!
  The jaws that bite, the claws that catch!
Beware the Jubjub bird, and shun
  The frumious Bandersnatch!"

 

LR-8891

 

He took his vorpal sword in hand:
  Long time the manxome foe he sought —
So rested he by the Tumtum tree,
  And stood awhile in thought.

LR-8923

 

And, as in uffish thought he stood,
  The Jabberwock, with eyes of flame,
Came whiffling through the tulgey wood,
  And burbled as it came!

 

LR-8783

 

One, two! One, two! And through and through
  The vorpal blade went snicker-snack!
He left it dead, and with its head
  He went galumphing back.

"And, has thou slain the Jabberwock?
  Come to my arms, my beamish boy!
O frabjous day! Callooh! Callay!’
  He chortled in his joy.

 

LR-8895

`Twas brillig, and the slithy toves
  Did gyre and gimble in the wabe;
All mimsy were the borogoves,
  And the mome raths outgrabe.

LR-8801

The end.

Comments (1)

An unexpected find–toddler time at the aquarium!



An unexpected find–toddler time at the aquarium!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Leaf piles are FUN!!!



Leaf piles are FUN!!!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Kelsey Annie Joy (the dahlia named after Annie)



Kelsey Annie Joy (the dahlia named after Annie), originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

I just can’t resist her pigtails today!



I just can’t resist her pigtails today!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Daisies in her pigtails!



Daisies in her pigtails!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments

Well THIS never happens!



Well THIS never happens!, originally uploaded by walker_fam.

— Sent from my Palm Pre

Comments (1)